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Wide-ranging service
support for commercial
and public sector business
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Meeting the team

If we could be of benefit to any element of your activity then please contact us to agree a convenient date and time to meet with the particular service leads, either at your base or we welcome you to ours. We will make available more extensive case studies of ongoing work to better illustrate how we engage day-to-day.

Agreeing a contract

The Support Service operates on a contractual basis where Service Level Agreements (SLAs) are developed together, specifically to cater for your organisation. SLAs run annually in most cases although bespoke variations are undertaken in some circumstances. Regular quarterly reviews, dovetail into our monitoring, audit and performance management functions to ensure all parties remain totally satisfied regarding the delivery.

Reviewing the progress - maintaining the quality

It is the policy of The Support Service to market only professional services of a quality that will merit and earn client satisfaction by performing all functions reliably, accurately, effectively and economically. This means:

 
  • We develop the solutions in partnership with our clients, rather than simply implementing a generic service model
  • We meet and exceed our clients' expectations in terms of both delivery and specification
  • We monitor our work regularly to ensure our quality objectives are met
  • All our personnel are required to adhere to the documented procedures. It is by encouraging all personnel to strive for excellence in their professional duties that an efficient, effective, accurate and economical service that meets our clients' needs are achieved
  • Our personnel are trained and educated to fully understand the requirements of their job and to give a polite, efficient and friendly service
  • We ensure compliance with relevant statutory requirements
  • We maintain the culture and climate in which efficiency, innovation and quality performance are encouraged and fostered
  • We organise and manage our activities to meet our clients requirements first time
  • We promote improvement to refine and enhance communication, control procedures and training to further improve our level of quality assurance
  • We undertake continual customer feedback to ensure that all these aims are fulfilled
Enquiries to...

Peter Richardson
Managing Director

Telephone:
01473 329337

Email:
peter.richardson
@smhp.nhs.uk

The Support Service is hosted by Suffolk Mental Health Partnership NHS Trust, an NHS organisation with a £90m annual turnover and a staff base of more than 2500 people
'the support service' is the trading name of Suffolk Support Services, a support agency hosted by SMHPT.  © 2009 SMHPT. All rights reserved.
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